UPDATE SEM_MAIN_USER SET USER_PASSWORD = 'XR7g7aFwk1WjMI7Pm2BGU8WeJgG7gP2mFg==', IS_LOCKED = '0', PASSWORD_ATTEMPTS = '0' WHERE USER_NAME = 'admin'; This sets the admin password to a known default hash. The string above corresponds to the plaintext password symantec (all lowercase).
Stop the SEPM Manager service on the new installation. symantec endpoint protection manager reset admin password
SELECT USER_NAME, IS_LOCKED FROM SEM_MAIN_USER WHERE USER_NAME = 'admin'; You should see one row returned with IS_LOCKED = 0 . IS_LOCKED = '0'
Navigate to: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db\ Copy the file sem5.db to a safe location (e.g., Desktop). If you make a mistake, you can restore this file. Desktop). If you make a mistake