Remember, the top result in Google is not always the official result. Bookmark btes.net/outage-map today. Save the BTES customer service number (423-652-2212) only for life-threatening emergencies.
| Feature | BTES Map | Duke Energy | AEP | | :--- | :--- | :--- | :--- | | | Real-time (5 sec) | Delayed (10 min) | Delayed (15 min) | | Crew Tracking | Yes (Live Blue Dots) | No | Yes (Limited) | | Text Alerts | Yes (SMS) | No | Yes | | Non-Customer View | Full access | Requires Login | Requires Login | btes power outage map top
Disclaimer: This article is for informational purposes. Always refer to the official BTES website or app for the most current outage information. Last updated for the 2026 storm season. Remember, the top result in Google is not
Next time a summer thunderstorm rolls over Bristol Motor Speedway or an ice storm glazes the mountains of Sullivan County, you won't be fumbling in the dark. You will be the person on your street looking at the of the map, telling your neighbors exactly when the lights will come back on. | Feature | BTES Map | Duke Energy
When the lights go out, panic often sets in. You grab your phone, check the windows, and listen for the hum of your neighbors’ generators. The first question that comes to mind is usually not why the power is out, but how long will it be out?